Welcome to My Mansion Center!

Track Your Order & More

Easy! Enter the email used in your order. Track your order, view order history & reorder, send message, request returns and much more.

Ordering Help & More

Product information, ordering help and more. Help us service your request efficiently by using the contact form below. Most queries will receive a reviewed response in under 4 business hours.

Contact Us

Fax:
Email: service@mansionoccasions.com
Mail: Mansion Occasions, Box 201734 Austin TX 78720-1734

Institutional Purchase Orders

We welcome purchase orders from Institutions. Call, Email, Fax or Mail your purchase order. Allow us to process your purchase order promptly, by including your Accounts Payable contact name, email address and phone number on your PO.

Shipping

United States: Orders by standard shipping deliver in 4-7 business days.
Canada: Most orders by standard shipping deliver in 5-7 business days.
International: We ship world wide by air. Orders by standard shipping usually deliver in 5-12 business days. Most items are shipped to your door at the estimated cost, some very large items shipped to certain international destinations may require special handling and additional surcharge.
Shipping Estimates: Simply add items and quantities to your shopping cart, include your shipping information and the cart will show you the shipping estimate. Easy!
Main Warehouse: Texas, United States. Some items may ship from outside Texas.

Taxes

A sales tax rate of 8.25% will be applied to taxable items shipped within Texas, and applicable state sales tax for certain items shipping from warehouses outside Texas. Order shipping outside the USA may be assessed import fees at destination, and is the responsibility of the customer.

Returns Policy

Please Contact Us for a return authorization number and instructions. Within 30 days of delivery of your order, you may return any merchandise purchased from Mansion Occasions in its original condition with your email order confirmation or packing slip. Restocking fees may apply. Mansion Occasions is unable to accept returns of e-books; opened video and software products or items returned more than 30 days after delivery.

A Responsibility To Our Community

Mansion Team Community Events: Year after year, Mansion partners (team members, manufacturers and community organizations) inspire and amaze us with how enthusiastically they come together to make the world a better place for everyone.

 
 
100% Satisfaction Guarantee: At Mansion Occasions, we want to be sure that the item you choose is the right one for you. Within 30 days of delivery of your order, you may return any merchandise purchased from Mansion Occasions in its original condition with your email order confirmation or packing slip. Restocking fees may apply. On items over $275 shipping within the US, we will even arrange free pick up or pay for returns shipping.